For anyone who’s worked in public sector transformation, archaic operating systems built around static hierarchal structures and siloed teams that read more…
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Big Ben and Westminster Bridge at sunset, London, UK Back Office Technology is key for enhancing public sector productivity
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Photo of cheerful attractive woman in glasses reading new contract while working in the kitchen Can Flexible Working drive Operational Excellence?
There are numerous benefits to having staff working flexible hours and from home, from a reduction in operating costs to read more…
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How to Choose The Best Back-Office Optimisation Software
Running a front-office operation without contact centre telephony or workforce management software would be unthinkable for many businesses, indeed, such read more…
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White robot on blurred background using floating digital network connections with dots and lines 3D rendering Employee Satisfaction in the era of Robotics
Will virtual employees replace humans in near future? Can we, the human employees thrive in the era of robotics? Can read more…
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Full concentration at work. Group of young business people working and communicating while sitting at the office desk together with colleagues sitting in the background How to Measure Productivity in the Back Office
Workforce productivity is usually at the top of an organisation’s priorities, but when it comes to back-office operations, being able read more…
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Top view of group of multiethnic busy people working in an office, Aerial view with businessman and businesswoman sitting around a conference table with blank copy space, Business meeting concept How Productive Are Your Staff?
From the coffee room to the board room, productivity (or lack of) in the workplace never fails to spark debate read more…
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Concept of solution and domino effect.Slightly de-focused and close-up shot. Selective focus. Mitigating Conduct Risk – Using Back-Office Technology
Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the read more…
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Business team working on a new business plan with modern digital computer Load Balancing the Human Resource
Many businesses have expanded across multiple offices, across multiple different locations through a combination of organic expansion and successful M&A. read more…
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Company managers having meeting at big office table and discussing plans of company developemnt during economic crisis caused by covid-19 pandemic What is stopping enterprises from embracing digital?
Despite the widespread use of technology to make our everyday lives easier, many back-office tasks are still reliant on archaic read more…