For anyone who’s worked in public sector transformation, archaic operating systems built around static hierarchal structures and siloed teams that read more…
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Back Office Technology is key for enhancing public sector productivity
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Can Flexible Working drive Operational Excellence?
There are numerous benefits to having staff working flexible hours and from home, from a reduction in operating costs to read more…
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How to Choose The Best Back-Office Optimisation Software
Running a front-office operation without contact centre telephony or workforce management software would be unthinkable for many businesses, indeed, such read more…
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Employee Satisfaction in the era of Robotics
Will virtual employees replace humans in near future? Can we, the human employees thrive in the era of robotics? Can read more…
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How to Measure Productivity in the Back Office
Workforce productivity is usually at the top of an organisation’s priorities, but when it comes to back-office operations, being able read more…
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How Productive Are Your Staff?
From the coffee room to the board room, productivity (or lack of) in the workplace never fails to spark debate read more…
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Mitigating Conduct Risk – Using Back-Office Technology
Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the read more…
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Load Balancing the Human Resource
Many businesses have expanded across multiple offices, across multiple different locations through a combination of organic expansion and successful M&A. read more…
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What is stopping enterprises from embracing digital?
Despite the widespread use of technology to make our everyday lives easier, many back-office tasks are still reliant on archaic read more…